I want you to feel satisfied with your purchase as much as I do

However, if you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or refund (excludes custom orders)

You must email me at oggetti.veneziani@gmail.com within 10 days of receipt for return/exchange instructions.

Sorry, shipping costs and customs fees will not be refunded: customers returning items will be charged for the initial delivery, and will have to pay the costs of return and custom fees.

Returns lost in return shipping will not be refunded.

PLEASE NOTE: Special orders are final sales and cannot be returned or exchanged.

I reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn.

In the case of items damaged during shipment, please email me immediately.

While my policies are firm for obvious reasons, I will do everything I can to work with you and make sure your experience with is positive.

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