Shipping policy

Shipping Information

Free worldwide shipping is available on all orders.

I offer worldwide shipping via UPS Express Courier or postal service, depending on the size of the package.

All shipments are insured against damage or loss at no additional cost, regardless of the destination.

Once your order has been shipped, I will provide you with a tracking link to monitor your package online.

Refused / Unclaimed Packages

I am not responsible for packages returned due to refusal, unclaimed status, undeliverability, or incorrect/incomplete address details. Customers are responsible for providing accurate and sufficient shipping information to ensure proper delivery.

Customers are required to accept delivery of the goods ordered.

If a parcel is refused, not collected, or returned to the sender for reasons not attributable to the seller:

– For customers located in the European Union: refusal or failure to collect a parcel does not constitute a valid exercise of the right of withdrawal. I reserve the right to deduct all costs incurred, including shipping, return shipping, customs duties, and any additional expenses. Any refund will only be processed upon explicit request from the customer and after deduction of such costs.

– For customers located outside the European Union: all sales are considered final. Therefore, in the event of a refused or unclaimed parcel, no refund will be issued.

In all cases, any “free shipping” offered on the website is a commercial condition and does not imply that no shipping costs were incurred. Such costs remain payable and will not be reimbursed.

International Buyers – Please Note

Import duties, taxes, and charges are not included in the item price or shipping cost. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays caused by customs procedures.

Please check with your local customs office for information on potential fees. Any customs-related costs must be paid by the customer.

Damaged Items

Special care is taken to protect fragile items, and all shipments are well-packaged. However, if your item is damaged during transit, please contact me immediately.

Eco-Friendly Packaging

To reduce environmental impact, I recycle and reuse packaging materials whenever possible. Sustainability is important for both the planet and us.